Terms and conditions
The administration of this website, the company All Planet Co., Ltd, hereinafter referred to as the "Administration," publishes this User Agreement, which will hereinafter be referred to as the "User Agreement" or simply the "Agreement." This text constitutes a public offer for all users of the 7tour-phuket.ru website, whom we will hereinafter refer to as "Users."
Before you agree to use this User Agreement, we strongly recommend that you carefully review all the terms and conditions listed below. By using the services provided by the Administration, you thereby express your agreement with the terms outlined in this User Agreement and undertake to strictly adhere to them. If you are dissatisfied with any provision of the User Agreement or if it is not entirely clear to you, we strongly recommend that you refrain from using the services provided by the Administration. The use of the Administration's services without your agreement to the terms of this User Agreement is strictly prohibited. From the moment of your acceptance of this User Agreement, it immediately enters into force.
1. Terms and Definitions
1.1. Administration - a team responsible for managing the website, providing users with access to search and book services offered by organizers.
1.2. Acceptance - the user's full and unconditional agreement with the terms of this User Agreement when using the Administration's website to book services provided by organizers.
1.3. Booking - the process of reserving a service with the intention of using it in the future.
1.4. Order - a user's request to purchase a service from an organizer on the website, submitted by the user using the electronic form on the site.
1.5. Organizer (excursion or transfer organizer) - a legal or natural person responsible for organizing and providing services ordered by the user through the website.
1.6. Content - the information and design of the website, including texts, announcements, images, photos, videos, and other materials.
1.7. Client - an individual or legal entity ordering or intending to order services from an organizer.
1.8. Online Booking - the reservation of a service on the website https://7tour-phuket.com/ using the software and information resources of the site.
1.9. Website - the official web resource of the Administration located at https://7tour-phuket.com/
1.10. Agreement (User Agreement) - an official document that regulates the relationship between the Website and the User (Client) throughout the period during which the user is granted access to services on the Website.
1.11. Parties - the Administration and the User, collectively considered as participants in the agreement.
1.12. User's Personal Information - information provided by the user when creating an order for services or during the use of the website.
1.13. Website User (User, Registered User, Customer) - any individual or legal entity (or its representative) using the information and services provided on the Website.
1.14. Website Services - a set of services provided by the Administration of the website https://7tour-phuket.com/ in the context of booking services from organizers for users.
1.15. "Excursion" Service - a service provided by an organizer, involving collective or individual visits to various places, such as museums, attractions, exhibitions, enterprises, zoos, water parks, beaches, islands, parks, national parks, marine areas, as well as entertainment activities such as fishing, elephant rides, quad biking, horseback riding, zip-lining, paragliding, skydiving, and more. Typically, the cost of the excursion includes a ticket and hotel transfer, and some excursions also provide guide services.
1.16. "Shopping" Service - a service provided by the Website Administration, which includes organizing the transportation of the client to shopping destinations for the purpose of making purchases. This service is limited to reserving transportation at the store, and the actual delivery is provided by the store itself.
1.17. "SPA" Service - a service for general health support, cosmetology, and/or relaxation provided in comfortable conditions. It involves influencing the human body using manual and/or hardware methods. However, the service is limited to reserving transfer to the spa salon, and the spa services themselves are provided by the salon.
1.18. "Taxi" Service - a service provided by an organizer aimed at transporting the client by car to a specified location.
1.19. "Group Transfers" Service - a service that involves pre-arranged transportation of the client by the transfer organizer to a designated location as part of a group of other passengers.
1.20. "Visa" Service - a comprehensive service offered by the organizer, including transporting the client to the border of the country where the client will obtain a visa (e.g., Laos, Malaysia, Cambodia, and others). This service includes crossing the border, providing all necessary documents and applications, checking into a hotel while waiting for the visa to be ready the next day, as well as options without meals and accommodation for the client.
1.21. Photoshoot - a service provided by the Organizer, including transfer to the photoshoot location (with the option for the client to decline transfer if desired) and the services of a professional photographer.
2. Acceptance of the User Agreement
2.1. Acceptance of the User Agreement implies the use of the Administration's website for the purpose of ordering services provided by Organizers.
2.2. Acceptance of this User Agreement is not allowed with any conditions or reservations.
2.3. Acceptance of the User Agreement is possible under the following conditions:
2.3.1. The User thoroughly reviews all points of this User Agreement.
2.3.2. The User agrees to fully comply with all the terms of this User Agreement.
2.3.3. The User agrees to the processing of their personal data by the Administration and Organizers in accordance with the terms provided in this User Agreement.
3. Subject of the User Agreement
3.1. The subject of the User Agreement is to provide the User with access to the content posted on the Website and the services of the Website. Website services include the ability to use the Website for direct booking of services provided by Organizers.
3.2. The User understands that the Administration is not the organizer of the provided services and is not responsible for them because the Administration acts solely as an intermediary between the User (Service Customer of Organizers) and the actual service provider, namely the Organizer.
3.3. Organizers are not employees or any other affiliated persons with the Administration; they are autonomous participants responsible for the services they provide. The Administration makes every effort to ensure that Users can only book services from carefully vetted and reliable Organizers. However, in case of non-performance or improper execution of obligations by the Organizer, the full responsibility for all possible consequences lies solely with the Organizer.
3.4. Information posted on the Website pages, such as news, articles, video and photo content available in open (free) access, and informational materials, is provided to Users free of charge. Payment for services is made by the User only when ordering specific services in accordance with the terms specified on the page of each individual service.
4. Procedure for Ordering Services
4.1. To order services, the User must first review the list of available services on the website, including information about the content of each service and its cost.
4.2. After selecting the appropriate service, the User must go to the page of that service and fill out the corresponding order form, including all necessary data as indicated in the form. In some cases, the service can be ordered without prior payment using a telephone, a feedback form on the website, messengers, social networks, and other available means.
4.3. Mandatory fields to be filled in the order form include the following minimum information:
4.3.1. Name.
4.3.2. Phone number.
4.3.3. Email address.
4.4. Depending on the type of service, the order form may also include the following additional fields:
4.4.1. Start time of the service.
4.4.2. Program.
4.4.3. Number of participants.
4.4.4. Location for picking up the client.
4.4.5. Room number (if applicable).
4.4.6. Depending on the specific service, the list of mandatory fields may vary and include additional parameters.
4.5. The Administration recommends filling out all fields in the service order form to avoid potential misunderstandings and optimize the ordering process for both the User and the Administration and the Service Organizer.
5. User Information Support
5.1. The User voluntarily consents to be notified of all actions related to the booking of services carried out by the Website Administration. This includes information about the current status of the Order, as well as notifications of other events related to the Website services.
5.2. The User also agrees to receive notifications through email sent to the email address provided by the User when ordering services on the Website, as well as through SMS notifications sent to the User's mobile phone number.
5.3. The Website Administration is not responsible for any possible delays, failures, delivery errors, deletion, or loss of any notifications sent to the User. However, the Website Administration reserves the right to resend any notification in case the User did not receive it the first time.
5.4. In case of questions or the need for information support, the User can contact the customer support service during the working hours indicated on the Website. This can be done through the online support service on the Website, the feedback form, or the contact numbers provided on the hotline.
6. Rights and Responsibilities of the Parties
6.1. The User undertakes to:
6.1.1. To book a service from the Organizer, the User must provide accurate and complete information required in the service order form and necessary for the performance of the obligations by the Website Administration regarding the order. The User agrees to keep this information up to date and promptly inform the Administration of all changes related to the provided data when ordering services.
6.1.2. Provide additional information related to the Website services upon the request of the Website Administration.
6.1.3. Respect copyright and other rights of the owners when using the Website.
6.1.4. Maintain the confidentiality of information protected by law provided on the Website.
6.1.5. Not post advertisements for third-party resources in the form of comments, text entries, and URL links on the Website. In such cases, such entries and/or comments will be deleted by the Website Administration, and the User's IP address will be blocked.
6.1.6. Not post comments, text entries, and URL links on the Website and in the chat that violate the laws of the Russian Federation or generally accepted moral and ethical norms. In such cases, such entries and/or comments will be deleted by the Website Administration, and the User's IP address will be blocked.
6.2. The User undertakes not to use the Website services for the purpose of:
6.2.1. Impersonating another person or representing oneself as a representative of an organization or community without having sufficient rights to do so, including representing Website staff.
6.2.2. Encouraging illegal actions and assisting individuals in violating the laws and regulations in effect in the Russian Federation.
6.2.3. Collecting, processing, and storing personal data, information about private life, or other information protected by law.
6.2.4. Disrupting the normal operation of the Website, including spam and DDoS attacks.
6.2.5. Violating the rights of minors and causing harm to them in any form.
6.2.6. Violating the laws of Russia and international law.
6.3. The User has the right to:
6.3.1. Have round-the-clock access to the use of the Website, except during maintenance periods.
6.3.2. Have round-the-clock access to the Website services, except during maintenance periods.
6.3.3. Propose changes to the Website's functionality by providing suggestions in free form through the customer support service.
6.3.4. Receive information about Website services, the terms of their ordering and payment by contacting the Website customer support service with questions.
6.3.5. Use the Website in accordance with the terms of this Agreement and the laws of the Russian Federation.
6.4. The User is prohibited from:
6.4.1. Harming the normal functioning of the Website by any means.
6.4.2. Using automated means to access, copy, or track the content of the Website, as well as bypass the Website's navigation structure.
6.4.3. Unauthorized access to the Website's features, systems, and networks, as well as the Website's services.
6.4.4. Interfering with the operation of the Website and compromising its security, including spam and DDoS attacks.
6.4.5. Infringing on the rights of minors and causing them harm in any way.
6.4.6. Violating the security of the Website, authentication, and systems or networks associated with the Website.
6.4.7. Using the Website or its content for illegal purposes or inciting such actions, thereby violating the rules of the Website, the Website Administration, or third parties.
6.5. The Website Administration is obliged to:
6.5.1. Ensure round-the-clock access for the User to the Website and its services, except during maintenance periods.
6.5.2. Guarantee the security and confidentiality of the User's data provided by the User when ordering a service or during subsequent interaction with the Website.
6.6. The Website Administration has the right to:
6.6.1. Restrict the User's access to the Website in case of the User's violation of the terms of this Agreement.
6.6.2. Refuse to provide services to the User if the information provided by the User is inaccurate or if the Website Administration has serious reasons to believe that the provided information is incomplete or untrue.
6.6.3. Make changes to this User Agreement and the content of the Website without prior notice to the User. Changes come into effect upon their publication on the Website.
6.6.4. Unilaterally change the size of fees for Website services.
7. Payment Procedure, Refund Guarantees
7.1. Payment for services is made by the User in accordance with the information provided on the Website in the section dedicated to each specific service, through the payment system service.
7.2. The services "Taxi," "Excursion," "SPA," "Shopping," "Group Transfer," "Visa," and "Photoshoot" can be paid after the actual provision of the service directly to the Organizer or through partial or full prepayment via the Website service.
7.3. The Website Administration has the right to change the payment procedure and terms without prior written notice to the User.
7.4. The Website Administration ensures a refund of funds for the service if the User pays the money directly through the payment system service to the Website Administration's account and then decides not to proceed with the service. The refund is made to the account from which the transfer was made.
7.5. A full refund is made if the User decides not to proceed with the service 3 (three) calendar days before the service is provided.
7.6. If the User decides not to proceed with the service 2 (two) calendar days before the service is provided, the funds will be refunded, deducting expenses in the amount of 50% of the amount paid.
7.7. If the User decides not to proceed with the service 24 hours before the service is provided, the funds will not be refunded due to expenses incurred by the Organizer for providing the service.
7.8. In cases where the services are paid directly to the Organizer, the refund will be made by the Organizer.
8. Intellectual Property Rights
8.1. All materials posted on the Website, including design elements, texts, graphic images, illustrations, videos, scripts, programs, and other objects, as well as their compilations, are objects of exclusive rights of the Administration and other right holders. All these materials are protected by copyright.
8.2. Except as provided in this Agreement and the current legislation of the Russian Federation, any copying, processing, distribution, framing, publication, uploading, transmission, sale, or other use of the Content, in whole or in part, without the prior permission of the right holder, is prohibited, except in cases when the right holder has expressed consent for free use of the Content.
8.3. Any use of the Website or Content, except as permitted by this Agreement or with the express written permission of the right holder, is strictly prohibited.
8.4. Unless otherwise provided in this Agreement, no exclusive rights to the Content are transferred.
9. Personal Data
9.1. By filling out the service order form or making a reservation over the phone, the User confirms their consent to provide their personal data for processing by the Website Administration. The User also consents to the processing of their personal data. Personal data, including surname, first name (if provided during registration), phone number, email address, and any other data provided to the Administration may be processed, including collection, recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, distribution (transmission, provision of access), anonymization, blocking, and deletion.
9.2. The User's personal data will be stored and processed by the Website Administration in accordance with the terms of this Agreement throughout the term of the Agreement and an additional 3 (three) years after its completion.
9.3. The User consents to the processing of their personal data, including the use of automated means, and the transfer of this data to third parties at the discretion of the Website Administration. This data may be used in the User's interest for technical support and in an anonymized form for statistical, marketing, and scientific purposes.
9.4. The User agrees to the possibility of providing their information to authorized state authorities of the Russian Federation in accordance with current legislation if necessary to comply with the law, prevent fraud, ensure the security of the Website and society.
9.5. The User has the right to withdraw their consent for the collection, processing, storage, and transmission of their personal data at any time. In such a case, the Parties terminate this Agreement since the Website Administration will not be able to provide services to the User.
9.6. The Website Administration takes all necessary measures to ensure the confidentiality of User's personal data. These measures include the physical protection of data from unauthorized access, alteration, disclosure, and destruction. Personal data is only accessible to employees of Organizers and authorized individuals who need it to fulfill obligations related to the services. These individuals are required to maintain confidentiality and may be subject to penalties for violations. User's personal data is processed on servers compliant with Russian and other countries' legislation.
10. Document Flow
10.1. The electronic document flow conducted between the Parties in accordance with this Agreement has legal force equivalent to the legal force of traditional written document flow.
10.2. The Parties acknowledge that electronic emails and documents sent via email or through feedback forms on the Website have legal force equivalent to regular written documents. Such documents are considered drafted in a simple written form and signed using the equivalent of a handwritten signature (the equivalent being the email address). This is because only the Parties and their authorized personnel have access to the respective communication means, including email addresses.
11. Responsibilities of the Parties
11.1. Under this Agreement, the Administration acts solely as an intermediary between the User and the Organizer. Therefore, the Administration is not responsible for the actions of Organizers. The responsibility of the Administration is limited to providing services for booking and ordering services from Organizers.
11.2. For all matters related to the quality of services provided by the Organizer, the User should contact the Organizer directly.
11.3. The User understands and agrees that the outcome of the service may not always meet their expectations.
11.4. The User agrees that the Organizer has the right to unilaterally change the terms of service provision if the original conditions for providing the service have become impossible or difficult due to objective reasons such as bad weather, national holidays, traffic jams, and other circumstances. The User agrees that such changes will not be considered a breach of the agreement and are intended to ensure the highest quality of service.
11.5. The Organizer may refuse to provide the service to the User, including services that have already been paid for, if the conditions for providing the service cannot be met.
11.6. The Administration has the right to refuse to provide its services to the User if the User violates the law or commonly accepted rules of conduct when ordering services, including using offensive language or making insulting statements.
11.7. The Administration is not liable for any indirect, incidental, or unintentional damages, including lost profits, data loss damages resulting from the use of the Website or its unavailability, even if the Administration had been warned about the possibility of such damages.
11.8. The User acknowledges that the Website is provided "as is," and the Administration does not provide warranties regarding the results of using the Website or its compatibility with other software.
11.9. The Website or its elements may be temporarily unavailable due to maintenance work ensuring the normal functioning of the Website. The Administration is not responsible for the User not receiving information in such cases.
11.10. The Administration does not guarantee that the Website is suitable for specific purposes of use and advises the User to consider that the results of using the Website may not always meet their expectations.
11.11. The use of materials from the Website for commercial or other purposes without the Administration's consent is prohibited.
11.12. Links to other resources that may be contained in the Website's Content are not under the control of the Administration, and it is not responsible for their availability and content or for the consequences of using them.
12. Force Majeure
12.1. The Parties are not liable for the full or partial non-fulfillment of their obligations under this Agreement if such non-fulfillment is due to force majeure circumstances that occurred beyond their control and could not have been foreseen or prevented. Force majeure circumstances may include, for example, earthquakes, floods, natural disasters, wars, civil wars, blockades, embargoes, strikes, and actions by government authorities that impede the performance of the Agreement.
12.2. A certificate issued by a local government authority is sufficient evidence of the existence and duration of force majeure circumstances.
12.3. The Party that is unable to fulfill its obligations due to force majeure circumstances is obligated to notify the other Party in writing within ten calendar days of the occurrence of these obstacles and describe their impact on the performance of the obligations under the Agreement.
13. Amendment and Termination of the Agreement
13.1. This User Agreement can be changed by the Administration unilaterally at any time.
14. Dispute Resolution
14.1. Any disputes arising between the Parties shall be resolved through negotiations.
14.2. The Parties have agreed that the pre-trial (extrajudicial) procedure for settling disputes arising from the execution of this Agreement is mandatory for them.
14.3. Claims under this Agreement may be sent by the Parties via email.
14.4. The Parties have agreed that the response time to a claim does not exceed 30 calendar days.
14.5. In the event of a judicial dispute, the dispute is transferred for consideration to the court at the location of the Administration.
15. Legal Regulation
15.1. The relations between the Parties under this Agreement are governed by the current legislation of Thailand, regardless of the location of each of the Parties.
16. Miscellaneous Terms
16.1. The Parties have agreed that in all matters not regulated by this Agreement, the provisions of the current legislation will apply.
16.2. This Agreement contains all the agreements between the Parties regarding its subject matter and supersedes and invalidates all other commitments or representations that may have been made or given by the Parties, whether orally or in writing, prior to the conclusion of this Agreement.
16.3. Either of the Parties has the right to unilaterally terminate this Agreement by notifying the other Party within 3 (three) working days by sending a notice using electronic means of communication. The User's email address is provided during registration. Notification of the termination of the Agreement with the Site Administration can be submitted through the feedback form on the Site.
16.4. This Agreement, representing a User Agreement, is concluded in the form of an offer and acceptance without the need for a separate written document to be signed.
